Customer stories / Hospitality
A multi-brand hotel group

Streamlining Hotel Pre-Openings Across Multiple Properties

A hotel group connects budget approvals, departmental milestones and property-team updates in one pre-opening workflow.

Prepared hotel guest room with white linens and a blue upholstered headboard
The challenge

Many plans for one opening date.

The pre-opening plan began months before the first guest arrived. Technical services, operations and opening task forces each maintained their own spreadsheets, while the property team worked from another task list. A reliable portfolio view depended on someone collecting and reconciling the latest updates.

Greenfield hotels, conversions and select-service properties needed different sequences. Budget approval was a critical gate: IT, operating supplies and sales and marketing could only begin dependent work once it cleared. Central teams repeatedly contacted unit leaders to find out whether menus, purchase orders or approvals were holding up readiness.

The workflow

A plan for each property format.

Nodomo turned the master milestone tracker into reusable pre-opening workflows. Comprehensive plans served greenfield sites, with shorter routes for conversions and select-service properties. Each property received its own opening date, responsibilities and milestones.

The budget package went to a named approver with supporting documents. A declined decision returned to the owner with comments and a route for rework. Approval unlocked dependent departmental work, while backward scheduling connected the remaining milestones to the projected opening date.

At the property

Updates from the people doing the work.

Unit assignees received tasks through Microsoft Teams or an email link. They could submit a remark, document or image from a phone. A pending purchase order or budget decision became a visible reason against the relevant step, with reminders and escalations tied to overdue work.

The central dashboard brought together upcoming openings, planned and current dates, pending approvals and accountable owners. Timestamped submissions and decisions preserved the history of work accepted, returned or bypassed. Reviews could focus on exceptions rather than rebuilding a master sheet.

What comes next

Different hotel plans, one portfolio view.

The workflow structure extends across property formats while allowing each hotel to keep the milestones its opening requires. Unit leaders own their evidence, and the central team can inspect a blocker alongside the work it affects.

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